Refunds & Freight Policy

Orders, Returns, Refunds & freight


All products manufactured by TUFF are warranted to be free of defects in material and workmanship, whilst in the legal possession of the original owner. TUFF products have guarantees that cannot be excluded under the Australian Consumer Law.

Deposit request:

 

The TUFF TEAM would like to thank-you for your order.

We always like to ensure that your job is perfect and delivered on time. As such a deposit of $1000 is required for a Bullbar only. The deposit is $750 for Brushrail/steps only and $2000 for Bullbar and Brushrail/steps. With your deposit we can activate your order and start manufacturing bullbar and/or rails. To activate your order please use the Deposit Request number as the reference for all payments. As soon as the payment is received we will activate the order and you will receive an Order Confirmation.

*As we manufacture to order, please note that all deposits and part payments are non-refundable, and orders cannot be cancelled or changed once an Order Confirmation is produced *

Feel free to contact any member of the TUFF TEAM at any time to discuss anything to do with your order on 1300 BE TUFF (1300 23 88 33)- just use your Deposit Request Number as a reference. We look forward to delivering your order on time and exceeding your expectations.

Order confirmation:

 

We always like to ensure that your job is perfect- PLEASE HELP US BY TAKING YOUR TIME TO CAREFULLY CHECK the Job Particulars carefully. If we do not hear anything back, we make the assumption that everything is correct and the order will be supplied as per the Order Confirmation.

*TUFF Bullbars Australia will not be responsible for any costs incurred for errors and/or omissions that are not marked on the order confirmation and advised to us within 24 hours of order confirmation. Please also note that all deposits are non-refundable, and orders cannot be cancelled once they are confirmed by order confirmation *

Please feel free to contact any member of the TUFF TEAM at any time to discuss anything to do with your order on 1300 BE TUFF (1300 23 88 33)- just use your Order Confirmation Number as a reference. We look forward to delivering your order on time and exceeding your expectations.

Payment Policy:

 

This website is operated by TUFF Bullbars Pty Ltd Pty Ltd trading as TUFF Bullbars Pty Ltd. All prices are in Australian dollars, and the TUFF Bullbars Pty Ltd website will only accept payment in Australian dollars.

Goods purchased on the TUFF Bullbars Pty Ltd Internet site will only be sent to the purchaser’s postal address once payment has been received and name and address details have been verified. Verification processes may include a search on the Sensis White Pages website, or through a phone call. If verification of name and address cannot be done to TUFF Bullbars Pty Ltds’ satisfaction, TUFF Bullbars Pty Ltd will not release the goods and will instead issue a refund.

In the event of the purchase of goods as a gift, TUFF Bullbars Pty Ltd will need verification of the recipient’s name and address as supplied on the order. The process as detailed above will apply to such purchases.

The Merchant name TUFF Bullbars Pty Ltd will appear on your credit card statement.

Return Policy:

 

Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between refunds, exchange or credit where goods are faulty, have been wrongly described, and are different from a sample shown to you.

Please keep your invoice as a copy is required.

Please contact us in advance of sending items to be returned to obtain a Freight Damage Claim form. This form must be completed with returned goods. Click here to access the form.

The above policy is not intended to override or limit your statutory rights in any way.

Delivery Policy:

 

Accessories - delivery is generally within five working days, after name and address confirmation has been obtained and stock is available.

TUFF Range products - normal lead times vary between 3-5 weeks (bullbars and brushrails in stock have shortened lead times). A confirmation order is sent to customers showing the despatch date. Please note: the despatch date is not the delivery date. Please feel free to call the TUFF team for updates on lead times.

Freight:

 

Please note final payment will need to be received before products will be dispatched. Please note, in the unlikely event of freight damage, please DO NOT sign the consignment note. Please contact TUFF within 24 hours and we will be able to lodge a freight claim on your behalf if there has been freight damage. Any delay beyond 24 hours may result in loss of responsibility claimed by the transport company**